Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. There is also an event minimum set for each city that we travel to. This simply means you must book enough items to meet the minimum set for your city. Please call our office for a current quote.
Q.Does the standard 4 hour rental time include your set up time?
A.The minimum rental period is 4 hours, but we have discounted rates if you need the event to go longer. We'll accomodate any special circumstances you may have. Just call us. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Funtown Entertainment cleans and disinfects after every rental. When considering a rental company , ask yourself if it is important that the children play on clean, safe equipment. If the price is too good to be true... Well you the rest.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Unless you reserved a spot with the parks and Rec department, space at parks are first come, first serve. So get your spot early that day.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Yes all orders require a 50% Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are the jumps?
A.Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 1000 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We offer damage waivers that protect you in that case of rental equipment damage.
Q.What about rain and bad weather?
A. Please keep in mind that inflatables and equipment cannot be operated in wind over 15mph. Rain will not damage the equipment, but depending on the item, may increase risk of injury. Keep a good watch on the weather forecast for your local area, as there are no refunds due to weather related changes after we leave our warehouse to travel to your event. Simply call us at least one business day (Monday-Friday, 9am - 5:00pm) before your event to let us know you need to reschedule
Q.Can I come in and look at your inflatables and attractions in person?
A.Unfortunately, our inflatables and rides are not on display or available to see at our facility. Please refer to our website for detailed pictures and videos.
Q.How windy is too windy for an inflatable?
A. Individual inflatables have their own wind ratings which range from 15mph-25mph. If wind exceed wind limits, they will be shut down for the safety of you and your guests.
Q.Do I have to call MISS DIGG? What is it?
A.MISS DIGG is a free service that anyone can call if you plan on penetrating the ground in any way shape or form, including stakes (one of the ways we anchor inflatables). Please refer to your contract to see if we are using stakes at your event. MISS DIGG sends crews out to identify underground utilities before you dig or stake in the ground. You can call MISS DIGG by dialing 811.
Q.Do you anchor your inflatables?
A. Yes. Inflatables are always anchored with stakes or sandbag weights. It is crucial to tell your sales representative what surface you plan to have the inflatables on.
Q.Is Funtown Entertainment Insured?
A. Absolutely! we take safety very Serious and choose the best coverage for our industry. ** Remember, reputable companies carry insurance, so don't be afraid to ask for insurance certificate when you shopping around. If an "additional insured" needs to be added to the policy for your event, we can easily add it for a $100 fee
Q.What kind of supervision is necessary?
A.For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some our large inflatables items like obstacle courses and slides require two or more adult supervisors. accidents on equipment generally come from these two things: too many children on the unit or the unit becomes unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the kids exit the unit and preventing kids from re-entering. We will give your volunteer supervisors a safety briefing so that they are properly trained. If you need event staff Staff supervise, we can provide them for and additional fee.
Q. Does Funtown Entertainment offer Customer pickups for equipment rentals?
A.While we do our best to accommodate all of our clients, we want to ensure the success of every event. Therefore, all of equipment must be handled and delivered with care to your event by our own Funtown Entertainment event staff and vehicles.
Q.How far in advance should i book my event?
A. Book your event as soon possible! We are commonly booked out of multiple weeks in advance, specially for weekends.
Q.Do we have to pay a deposit and sign the contract?
A. Absolutely. paying the deposit and signing the contract is what guarantees your rental. If your agreement is not signed and/or we do not receive a deposit, we may not be able to come to your event (unless prior written arrangements have been made).
Q. What type of events does Funtown Entertainment execute?
A.With over 18 years of experience in the events business, Funtown Entertainment has worked on every type of event imaginable! From corporate holiday parties, to employee appreciation, team building, summer picnics, school fun fairs, and private events like weddings or bar/Mitzvahs, well work with you to ensure your event is a success!